Policies & Procedures

PAYMENTS

We accept payment three ways. Cash, Square (only in person), and PayPal. No checks.

HOLDS

At K's Kustom's we sell on a first come first serve basis. In order to hold a unit, we require a non-refundable deposit of 50% of the cost of the ride-on which can be paid via PayPal or in person. The non-refundable  deposit holds the unit for 3 days, unless other arrangements are agreed upon. The deposit is put towards the purchase price of the ride-on(s) that was(were) chosen by the customer and agreed upon with either Josh or Rachel of K's Kustom's only. If upon arrival you wish to purchase another ride-on our lot, instead of the one(s) the deposit was placed, you may transfer the deposit to the new choice. The deposit is transferable to another ride-on if you decide on a different unit upon pick up. After seven days, if the ride-on has not been picked up, the customer has forfeited their deposit and the unit goes back up for sale and K's Kustom's keeps the deposit.

Service & Repair Procedures

  1. In order for us to provide the best service and quickest turn around time we need to know all prior work that has been done to the unit. We ask that you submit a Service Ticket via our website to provide us with the information.

  2. We charge $30 an hour plus parts to Service and Repair your ride-on. We require a $30 dollar payment to be paid upon dropping off the ride-on. Additional time and parts on hand will be paid upon pick up of unit. All work will be approved by the client before proceeding with service or repair.

  3. If a part is not on hand and needs to be ordered, we require that at 100% of the cost of the parts be paid prior to ordering.

  4. Once Service & Repair is completed the client will be notified. The client then has three days (72 hours) to pay and pick up said ride-on. If the client does not pick up with in the 72 hour window we, K's Kustom's, will charge a $7.00 dollar a day storage fee, which will be added to the total bill and paid for before receiving their ride-on back.

  5. We do not take trade-ins as payment of Service & Repair.

WARRANTY INFORMATION

At K's Kustoms we include a free 30 day limited warranty on all our ride-ons. We do our own testing to make sure everything is working and ready to go, but sometimes things happen.

  1. Please contact us ASAP when an issue arises with the unit.

  2. You have 7 days to get the unit back to us so we can assess what the problem is.

  3. Upon drop off we will have you fill out a form to explain to us what's happening with the unit, noises it was making, issues with charging, any detail to help us get the problem fixed as quickly as possible.

  4. Our labor is free during the warranty period. Most but not all parts are included in the warranty. We DO NOT cover radios and sounds in any units.We cover the parts that make the unit work not the add ons.

  5. We reserve the right to cancel a warranty at any time. Once we have the unit back, we will determine whether the issue is covered.

  6. If you have modified the unit then the warranty is voided.

  7. If you have another technician look at the unit and then call us, the warranty is voided.

  8. If you have a K's Kustom's modified unit you will have  limited warranty, as they have limited design capabilities. Any modifications voids factory warranty, if any. To resolve any problems, first instance K's Kustom's Modified Limited Warranty will include first Diagnostic & Service for free, some parts are included. Subsequent issues a fee will apply.

  9. We also include a 60 day warranty on our batteries from the time of purchase. The warranty becomes void if  the battery is tampered with at all.

  10. We reserve the right to honor or void any warranty at any time.

We try to get your unit fixed as soon as possible. If parts have to be ordered please understand that takes time and we will get your unit up an running as soon as possible. Thank you for choosing K's Kustom's for your ride on needs. Please call us at 401.426.0778/401.447.7769 or email us at kskustomsrideons@gmail.com.

K'S KUSTOM'S POLICES

  1. All sales are final.

  2. We offer a First Responded/Military/Senior Discount of 10% off the purchase of a ride-on only. Can not be combined with any other discount or sale. Can not be used on any other service we offer or on purchases of parts and batteries.

  3. We do take certain trade-ins towards the purchase of ride-on's. Brand, model and condition apply. Photos need to be sent. Information such as; Does is it work? Does it come with battery and charger? What voltage is it? 6v, 12v, 24v ect

  4. When purchasing parts, all sales are final, no returns, shipping does include time and materials. Invoices left unpaid for 72 hours are pulled. Any shortage, damage, or incorrect material must be reported within 24 hours.

  5. We ship parts within 24 hours of payment or the shipping is free,unless its a weekend, holiday and weather permitting.

  6. Payments for parts received after 8pm will be processed next business day.

  7. When purchasing any electrical parts from K's Kustom's we do include a 30 day limited warranty. Issues or concerns are to be reported to us asap. We will do our best to work with you in resolving any issue that may have occurred.

  8. Due to the increase of shipping at the USPS we have had to increase our shipping cost also, please be advised.

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© 2019 K's Kustom's  All Rights Resevered

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